Development of AI Agents and Cognitive Chatbots

Traditional chatbots respond. AI agents understand, retain context and take action. We develop AI agents and cognitive chatbots capable of maintaining context, learning from interactions and integrating directly with business systems. The result is continuous customer support, automated sales processes and scalable assistance, without compromising quality or operational control.

What we do
Creating AI Agents with Memory and Context

We developed agents that retain contextual memory, enabling seamless conversations and smarter decisions over time.
Development of Multilingual Cognitive Chatbots

We create chatbots that are prepared to communicate in multiple languages, ensuring consistency and quality in international markets.
Integrating Chatbots with Knowledge Bases

We connect chatbots to internal knowledge bases for accurate, up-to-date answers aligned with the company.
AI Agents for Customer Service 24/7

We implemented agents that provide continuous customer support, reducing response times and the burden on human teams.
Automating Scheduling and Sales via Chat

We automate scheduling, quote requests, and sales processes directly within chat interfaces.
Implementing AI Assistants in WhatsApp

We integrated AI agents into WhatsApp for customer service, sales, and notifications, while maintaining customer preference as the preferred channel.
Training in Customized Language Models

We train language models with specific business data to produce more relevant and aligned responses.
Sentiment and Intention Analysis in Conversations

We use AI to identify user intent, urgency, and sentiment in real time.
Chatbots with Direct Integration into CRM and ERP

We connect agents directly to the CRM and ERP systems to automatically create, update, and query data.
Monitoring and Curating AI Responses

We monitor interactions and adjust responses to ensure quality, safety, and alignment with the business.

We're here to automate conversations with real intelligence.

Support

We provide ongoing technical support to ensure stability, quality of responses, and agent development.

Continuous Development & Optimisation

We evolve AI agents, flows, and models as the business grows and new scenarios emerge.

Frequently Asked Questions
What is the difference between a traditional chatbot and an AI agent?

A traditional chatbot follows rigid flows. An AI agent understands natural language, maintains context, uses memory, and makes decisions based on real data.
Is there a risk that the AI ​​agent might fabricate answers?

No. We work with controlled knowledge bases and clear rules so that the agent only responds with information validated by the company.
On which channels can an AI agent be used?

It can be deployed on the website, WhatsApp, Messenger, or integrated directly into internal platforms and management software.
Can an AI agent support sales processes?

Yes. You can present products, address objections, qualify leads, and guide the customer towards payment or sales contact.
Do AI agents support multiple languages?

Yes. They are native multilingual speakers, ensuring consistent and natural service across different languages ​​and markets.
Can an AI agent schedule meetings automatically?

Yes. When integrated with calendars, you can check availability and schedule meetings independently.
What happens when the agent is unable to answer a question?

The conversation is intelligently transferred to a human operator, ensuring continuity and a positive customer experience.
How is AI conversation monitoring done?

We provide dashboards with conversation history, user intent, and performance and satisfaction metrics.
Is implementing an AI agent complex?

No. Basicamente Digital takes care of the entire process, from training with business data to technical implementation.
Do AI agents evolve over time?

Yes. We continuously monitor, adjust, and train agents to improve response times, accuracy, and usefulness for the business.