Sales & Automation through WhatsApp Commerce

WhatsApp has become a critical channel for sales, customer support and relationship management. We develop WhatsApp Commerce solutions integrated with e-commerce platforms, automation workflows and artificial intelligence, enabling structured, scalable and measurable conversion from conversation to sale. We design purchasing experiences that are simple, personalised and fully synchronised with the brand’s wider digital operation.

What we do
WhatsApp Commerce Sales Implementation

We implement WhatsApp as a professional sales channel, integrated with your e-commerce and structured to convert conversations into confirmed orders.
AI-driven Sales Automation

We apply artificial intelligence to automate responses, qualified leads and customer follow-up, reducing manual effort and improving sales efficiency.
Product Catalogue Integration on WhatsApp

We integrate your product catalogue into WhatsApp, allowing customers to view pricing, variants and availability directly within the conversation.
AI Chatbot Development for Support and Sales

We develop AI-powered chatbots trained to support customers, answer frequently asked questions and assist the sales process in a natural way.
WhatsApp Channel Conversion Optimisation

We optimise conversation flows, messaging and triggers to increase response rates, conversion and purchase completion within the WhatsApp channel.
Unified Commerce Strategies with WhatsApp

We integrated WhatsApp into a unified commerce strategy, connecting the online store, inventory, customers, and purchase history into a single operation.
Personalised Purchase Journeys via Chat

We create tailored purchase journeys based on behaviour, history and intent, making each conversation more relevant and effective.
Inventory Synchronisation with WhatsApp Shop

We ensure real-time inventory synchronisation between your e-commerce platform and WhatsApp Shop, preventing stock discrepancies and outdated information.

We are here to evolve your sales channel

Support

We support the daily operation of WhatsApp Commerce, ensuring stability, quick responses, and continuous monitoring of the channel.

Continuous Development & Optimisation

We've evolved automation and conversation flows based on data, real-world behavior, and new business objectives.

Frequently Asked Questions
How does WhatsApp Commerce work?

WhatsApp Commerce integrates the product catalogue, sales process and communication automation into a single channel, allowing customers to discover products, select options and move towards purchase directly within the conversation.
Is it possible to automate responses and sales with artificial intelligence?

Yes. We implement AI-powered chatbots that respond 24 hours a day, qualify leads and support the sales process in an automated and scalable way.
Can customers complete payment within the conversation?

Yes. We implement secure payment flows that allow customers to complete their purchase quickly and seamlessly within the conversation.
Do you use the official WhatsApp Business API?

Yes. We work exclusively with the official WhatsApp Business API, ensuring security, account stability and full compliance with platform policies.
Can multiple team members use the same WhatsApp number?

Yes. We implement multi-user solutions that allow your team to manage customer conversations centrally, with shared history and organised workflows.
Is it possible to send order and shipping notifications via WhatsApp?

Yes. We automate order status, shipping and tracking notifications, improving the customer experience and reducing support requests.
How does abandoned cart recovery work via WhatsApp?

We implement automated abandoned cart recovery flows through personalised messages, achieving higher conversion rates compared to traditional channels.
Is it possible to send marketing campaigns via WhatsApp?

Yes. We create segmented campaigns for customers who have opted in to receive communication, in full compliance with best practices and applicable regulations.
Can WhatsApp be integrated with platforms like Shopify or WordPress?

Yes. We integrate WhatsApp with Shopify, WordPress and other systems, ensuring the channel is connected to the core back office of your operation.
How is the return on investment of WhatsApp Commerce measured?

We provide clear metrics on sales, response rate, conversion and business impact, enabling accurate evaluation of the channel’s real performance.